Rafter V

A SPECIAL NOTE TO OUR CUSTOMERS

"We are currently experiencing extended turnaround times for rebuilds. Ideally we want to get your tools in and out in under 30 days, however we are well over that now at more than 45 days, with our times expected to reach 60 days or possibly more, based on the current rate of incoming tools.

Rafter V has been rebuilding farrier tools commercially for over 15 years. We love what we do and we take pride in doing it right. It’s definitely not a process that can be rushed, we strive to keep the same high quality in our workmanship for every tool we rebuild.

Year after year our rebuilding business has continued to grow. Our workforce started with just a farrier and his wife, today we have four employees to help with various steps in the process, from logging in the tools when they arrive, all the way to shipping them back after rebuilding and many things in between.

Several steps in the rebuilding process take years to learn and perfect. Currently we are training employees to do more of the skilled parts of rebuilding to help speed up our turnaround, however at this time there are things that only the two of us can do.

We greatly appreciate our customers and your understanding of the current situation. We wanted you to know what’s going on and what we are doing to try to take care of your tools in a timely manner. Thank you for the work!”